Comments for Artists Frame Service

Comment on Museum Glass: Trick or treat? by Abbe

Abbe — Fri, 24 Jul 2009 22:03:10 +0000

WHAT? I’ve walked by that candy dish for 3 years and never knew there was glass there. Seriously?! That’s pretty cool.

Comment on A Very Large Table by Jenny Heidewald

Jenny Heidewald — Sun, 18 Jan 2009 06:02:13 +0000

Mr. Goltz,

I wish I lived in Chicago so that I could work for you!

Comment on Does Customer Service Matter? by SusanO, Chicago

SusanO, Chicago — Fri, 21 Nov 2008 22:45:11 +0000

I stumbled across your blog as I have been in search for a job. Par for the course in the present economy.
It’s interesting that you wrote this a year ago. It is so poignant right now. With the big business that have failed; the way they’ve been dealing with it, something’s amok in their thinking that they can go about in a business-as-usual sort of way. The old-fashioned “merchant” wouldn’t do that. Sure, he has to put food on his own table, but it doesn’t take several thousand dollars per month to do that. He would take one for the team if it were necessary. Small business owners care. They have something more to lose. They don’t make millions, but they more than earn their pay. They surround themselves with employees who care as well. It’s this fractured thinking that goes on in a corporate environment that had me running to work for small business in my early 20s. In absence of that kind of job, I’d rather work for myself than for corporate if I can help it.
The good stores may not go away after all. They offer a better variety of products and services they find to be tried and true. The big-boxes cater to the focus group. Granted, they’re not ALL bad, but they kind of make everything vanilla. And now, we’re finding that even the big-boxes can’t protect themselves from an economy like this. It gives me hope.
Here’s to you and your small business (well, not so small) and your unwillingness to give up the “merchant” in you. (Oh, and if you have any jobs available, can you shoot me an e-mail? I’ll send my resume immediately!)

Comment on You Get What You Pay For by Felice Block

Felice Block — Fri, 17 Oct 2008 16:26:53 +0000

Jay-
You have the formula for employee and customer loyalty. You are truly a leader, a successful business man with ethics. There aren’t enough leaders with ethics in our country. Have you considered running for political office? Our country needs more leaders like you.

Comment on The Happy Triangle by Oriol Hernandez

Oriol Hernandez — Thu, 26 Jun 2008 13:02:46 +0000

I write in the name of one of the Europeen moulding suppliers AFS is working with. Although my English is far from being acceptable, I think you will understand the message, the idea is very simple:
I fully subscribe the concept “happy triangle”, but would add a fourth edge. Need less to say that the figure would then immediately turn to become a quadrilateral and I’m not sure if a “happy supplier” is that important, but I can assure you that this is our feeling with AFS. All companyes should be professional enough to give their best being or not happy with their customers, but the truth is that, consciously and unconsciously, you tend to take special care of those you feel
comfortable with.
Happy supplier, happy company, happy customers, happy employees.
Again I’m not sure of this being important enough as for becoming one new edge, sorry Jay for haveing dared to break such a perfect figure, just wanted to express (even with the risk of seeming pretentious)how important is for a supplier to know that a customer tries to make him feel happy.

Comment on Celebrating Independence by jerome fudurich

jerome fudurich — Thu, 03 Apr 2008 23:00:24 +0000

want to let Jay know that I am a college instructor and use your video in my Management classes as a teaching tool and exam study.

The 11 minute video really helps bring out many text elements.
Thanks, and keep up the good work. J M F

Comment on Criticisms by Rick

Rick — Thu, 06 Mar 2008 15:57:36 +0000

I think your heart is in the right place. I agree with your concept but not your choice of words. I would offer “feedback” not “criticisms”. The difference being that feedback presents the criticism in a context that preserves the individual’s self esteem and motivation. Say, “I think it’s great that you were trying to get the job done as fast as possible. But, it would be better if you slowed down a bit to make sure your cuts are precise. That way the job gets done right and we don’t waste materials.” Feedback: 1. Preserve self esteem. 2. Offer a better way – the correction. 3. Explain why the correction is important. Naked criticism does not preserve self esteem and lessens motivation both of which will reduce productivity.

Comment on Does Customer Service Matter? by Al Medina

Al Medina — Wed, 06 Feb 2008 20:17:27 +0000

Ahhh, a subject on customer service. In which, I have purchased from your store and felt welcomed along with great service. I give a 5 minute rule of giving the benefit of the doubt when shopping or eating @ a store, restaurant etc.., as I know it can be busy @ times. I myself have spent a few thousands dollars more on windows because of the service and guarantee. I felt the other 3 company salemen were the customers instead of myself! I do framing in my own home because my father is an artist til this day(73years old) and been around it and I believe in making memories a piece of art no matter what it is and I believe your company cares as well. Lastly, keep up the great work and never let down your customers.
Sincerly, A.Medina EMT-P

Comment on Cashmere Socks by chris zhang

chris zhang — Wed, 23 Jan 2008 00:02:26 +0000

we are the manufacturer and exporter of the cashmere socks in china,if you need, please let me know,we could provide the best quality and best prices to you

Comment on Cashmere Socks by John Q Public

John Q Public — Tue, 22 Jan 2008 21:30:13 +0000

Jay-

Try Smart Wool it is a great innovation of what the wool sock was. It not only keeps your feet warm but it wicks the moisture from your skin and pushes it outward to be evaporated. It’s kind of like your innovations on picture framing- if you so see it relative to compare the two.

John Q Public